Efficient Refund Process for Passengers: Insights from Deepika Kumari in Business Standard Article
Deepika Kumari recently provided her key insights in an article that was published by Business Standard regarding the refund process outlined in the latest passenger advisory.
She laid emphasis on the importance of verifying payment status and ensuring accurate documentation for refund claims. She said, “The advisory instructs passengers to verify their payment status on the portal, collect necessary transaction details, and submit a formal refund request along with required documentation. The department will then verify the details and process the refund, crediting the amount back to the passenger’s account,”
This guidance not only streamlines the refund process for passengers but also ensures a transparent resolution for them.
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