ESIC releases office memorandum to direct timely disposal of grievances by the concerned head of the offices and the grievance redressal officers

ESIC vide No. C-12012/54/2021-PG dated November 21, 2024 has reiterated to all head of the offices and the grievance redressal officers to attend public grievances received through CPGRAMS portal, email, hardcopy, post, etc. on priority and resolve them within a period of 21 days. Qualitative and self-speaking reasoned reply should be given to the complainant. Public grievances related to medical reimbursement, medical facility, cash benefit, corruption, non-compliance among others should be given priority. Public grievances received in Hindi shall necessarily be replied in Hindi language only.